FREQUENTLY ASKED QUESTIONS

Visa Cashback Program

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What is the Visa Cashback program?
Visa Cashback is a bonus program designed exclusively for Visa cardholders through which participants automatically receive cash bonuses for making purchases at participating merchants with debit and credit cards enrolled in the program. These bonuses are credited to the card used to make the purchase.

How does the Visa Cashback program work?

1. Enroll in the program and register your card(s) at: https://cashback-caribbean.visa.com/registrate
2. Learn about participating merchants at: https://cashback-caribbean.visa.com/ under the following headings:
   • Restaurants: Restaurants located in the USA.
   • TBrick-and-Mortar in the USA
   • Hotels & Cars
3. Simply use your participating Visa credit or debit card at participating merchants. For the Hotels & Cars section, bonuses apply when the user makes the reservation and payment with their Visa Card within the Hotels & Cars section of the Visa Cashback Program.
4. You will automatically receive the bonuses earned.

Which cards participate in the program?
All Visa credit, debit, or prepaid cards issued by all the following banks are eligible:. Prepaid and commercial cards, even if they are issued by Visa, do not participate in the Program.

How much does it cost to join the Visa Cashback program?
This program is offered at no cost to Visa cardholders.

Where can I earn bonuses?
Affiliated businesses and merchants can be found at: https://cashback-caribbean.visa.com/ in the Hotels & Cars, Brick-and-Mortar Stores, and Restaurants sections. Remember to consult this site frequently because we are always seeing more and better benefits for you.

How can I earn bonuses?
Simply use your Visa card enrolled in the program at participating merchants, and you will receive the established bonuses automatically.

How much bonus money will I receive for my purchases?
Each participating merchant is different and offers different bonuses. We invite you to consult the details of each promotion at: https://cashback-caribbean.visa.com/

How can I check the status of my bonuses?

1. Go to: https://cashback-caribbean.visa.com/
2. Log in with your username and password.
3. Click on "My Cashbacks".
4. You will automatically be able to view the bonuses received over the last 6 months. Using the search filters, you can also check discounts for specific dates.
5. Information available for consultation includes:
   • Date of transaction
   • Business where the transaction took place
   • Transaction Amount
   • Bonus amount
   • Bonus Status:
     • Bonus awarded
     • Bonus in process
     • Bonus not granted

How long after I have made a purchase that earns a bonus will the amount be credited?
Bonuses will be paid out no later than one month from the date of the transaction.

Where is my bonus paid?
To the card enrolled in the Program and used to make the purchase earning a bonus.

What should I do if I didn't receive a bonus or received it for the wrong amount?
Contact us by clicking here: https://cashback-caribbean.visa.com/contacto and send us the following information:

• Email you registered in the Program
• The business where the purchase was made
• Date on which the purchase was made
• Transaction amount
• The last 4 digits of the card enrolled in the Program with which the purchase was made

We will contact you within 72 business hours with the solution to your complaint.
How to buy? – Brick-and-Mortar Stores
Visa helps you earn great savings on your purchases during your trips to the United States.

1. Enter the portal to check your favorite stores participating in the Program. Check terms and conditions of each business.
2. Enjoy your shopping day and pay as usual with your Visa card enrolled in the Program.
3. You will automatically receive an SMS and an email notifying you of the Cashback you have earned. (In less than 24 business hours)
4. Cashback will be credited by Visa once the purchase review process has been completed. *

How to buy? – Hotels & Cars
Visa Cashback provides a Hotels & Cars platform where you can see offers that you won't find anywhere else.

1. To enter the Hotels & Cars platform, you must have at least one Visa card enrolled in the Program.
2. Enter the portal and click on the Hotels & Cars section
3. Choose your destination
4. Select the hotel option that suits you best
5. Select dates, number of guests, and rooms
6. Book your lodgings!(The cashback will only apply when the reservation and payment are made with your Visa card within the Hotels and Cars section of the Visa Cashback Program)
7. You will recieve an SMS and an email notifying of the cashback you earned.** (Up to 5 business days)
8. The Cashback will be processed by Visa once the purchase review process has been completed**

How to make purchases – Restaurants
Discover the best flavors in thousands of restaurants on your trip to United States.

1. Enter the portal and click on the Restaurants section. Locate restaurants in and around your destination.
2. Visit and consume in the restaurant.
3. Pay the check using your Visa card enrolled in the Program. Check terms and conditions for each restaurant.
4. You will automatically receive an SMS and an email notifying you of the Cashback earned. (Less than 24 business hours)
5. You will automatically receive an SMS and email notifying you of the Cashback earned. (Less than 24 business hours)

Check your Cashbacks
To consult the status of your Cashbacks, log in to the portal and click on the "My Cashbacks" heading.

How long will it take to receive your Cashbacks?
Once the review process of your purchase is completed, the Cashback will be reflected in your account statement for the month after the month in which the purchase was made, as provided in the General Terms and Conditions of the Program.


Why can't I register and/or browse the site?
Some internet connections, especially those of corporate offices or organizations, are configured to block websites and some browsing functions. We suggest switching networks and using a connection that does not have these restrictions.

* Cashback will be reflected in your account once it has been processed by your card issuer. Processing times may vary from issuer to issuer.

** Notification times via SMS and email may vary. Notification for Hotels & Cars may take up to 5 business days.

***The cashback will be reflected in your account once it has been processed by your card issuer. Processing times many vary depending on each bank or issuing institution.